UnityPoint Health 正在尝试让临床医生工作更轻松的6种方法
6 Ways UnityPoint Health Is Trying to Make Clinicians’ Jobs Easier
在 UnityPoint Health 开始重新思考 AI 如何融入临床工作之前，医生们就已经在孩子的棒球比赛现场用笔记本电脑记录病历了。
如今，据该卫生系统首席医疗官 Gregory Johnson 介绍，环境式记录、病历摘要和实时容量跟踪等工具，正是 UnityPoint 用来让临床医生减少行政工作、重新将精力投入患者身上的手段。
以下是他在上月一次采访中重点介绍的一些做法。
由赞助文章医疗支付行业面临认知挑战医疗支付已不再只是交易，而是关乎控制收入周期。而且，这种控制越来越不掌握在 ISOs 手中。
作者：Lisa Brooks，医疗合作副总裁—临床文档技术：
与许多卫生系统一样，UnityPoint 已部署环境式记录工具，将患者谈话直接转录到病历中，让医生能够专注于提供医疗服务，而不是打字。Johnson 指出，医生不再“被键盘束缚”，这有助于提升工作满意度和留任率。他还补充说，该卫生系统也在探索将这类技术扩展到护士群体。
利用 AI 加快病历审查：UnityPoint 使用Evidently的 AI 软件生成病历摘要。Johnson 解释说，医生可以向系统发出指令，快速提取患者病历中最相关的信息，从而减少翻查记录所需的时间。
实时容量和转运管理：
该卫生系统已部署 AI 工具，帮助工作人员实时更全面地了解整个系统的容量情况，包括手术室、输注空间和操作区域。Johnson 表示，这些解决方案有效帮助临床医生减少在物流和患者安置方面耗费的精力。
减少警报疲劳：
Johnson 将警报疲劳列为导致职业倦怠的一个关键因素。他说，为应对这一问题，UnityPoint 会优先选择能够减少噪声的工具，而不是增加一层需要临床医生筛选的通知。
由赞助文章弥合职场心理健康领域的质量与可负担性差距在一次采访中，Kyan Health 联合创始人兼首席商务官 Konstantin Struck 讨论了 Kyan 如何让中端市场和企业级雇主以可负担的价格获得高端员工心理医疗服务。
作者：Stephanie Baum让医生选择自己的工具：
当管理层选定软件后再将其下发时，通常容易导致参与度低下。相反，UnityPoint 启动了一项计划，让来自不同专科和市场的60名医生在任何大规模推广之前测试工具并提出意见。Johnson 指出，这一流程让临床工作人员有机会根据产品与其实际日常工作流程的匹配程度对其进行评估。
减轻非床旁工作人员的身体负担：
Johnson 指出，UnityPoint 正在探索一种不太明显的 AI 用例——利用 AI 减轻超声技师所承受的人体工学负担。该岗位的人员流失率较高，因为工作所需的重复性动作会让“他们的手臂和肩膀不堪重负”。
图片：MF3d，Getty Images
Doctors were charting on their laptops at their kids’ baseball games before UnityPoint Health started rethinking how AI fits into clinical work.
Now, ambient scribing, chart summarization and real-time capacity tracking are among the tools UnityPoint is using to pull clinicians away from administrative work and back toward patients, according to Gregory Johnson, the health system’s chief medical officer.
Below are some of the tactics he highlighted during an interview last month.
—Clinical documentation tech:
Like many health systems, UnityPoint has deployed ambient scribes to transcribe patient conversations directly into the chart so that physicians can focus on providing care instead of typing. Johnson noted that doctors are no longer “attached to the keyboard,” which helps boost job satisfaction and retention. The health system is exploring expanding this type of tech to nurses as well, he added.
Speeding up chart review with AI: UnityPoint uses Evidently ’s AI software for chart summarization. Physicians prompt the system to surface the most relevant information from a patient’s chart quickly, which has cut down the time they spend digging through records, Johnson explained.
Real-time capacity and transfer management:
The health system has deployed AI tools to help staff have a better view of capacity across the whole system — including its operating rooms, infusion spaces and procedural areas — in real time. Johnson said these solutions are doing a good job of helping clinicians expend less energy on logistics and patient placement.
Reducing alert fatigue:
Johnson named alert fatigue as a key driver of burnout. To combat this, UnityPoint tries to prioritize tools that decrease noise rather than add another layer of notifications for clinicians to sift through, he said.
Letting physicians choose their own tools:
When leadership selects software and then hands it down, it’s usually a recipe for low engagement. Instead, UnityPoint launched a program in which 60 physicians across specialties and markets test and weigh in on tools before any large rollout. This process allows clinical staff the chance to evaluate the product’s fit against their actual daily workflows, Johnson noted.
Easing physical strain on non-bedside staff:
Johnson pointed out a less obvious AI use case that UnityPoint is exploring — leveraging AI to reduce the ergonomic toll on sonographers, high attrition because “their arm and shoulder give out” from the repetitive motion the job requires.
Photo: MF3d, Getty Images