并购（M&A）：Hello Patient 收购 Converse Health，将门诊前台语音与后台 EHR 自动化统一起来
M&A: Hello Patient Acquires Converse Health to Unify Outpatient Front-Office Voice with Back-Office EHR Automation
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Hello Patient（德克萨斯州奥斯汀）宣布已收购 Converse Health，这是一家为独立门诊医疗机构打造 AI 工作流自动化的公司。
Converse Health 由 CEO Louis Sallerson、CTO Val Zinchenko 和 CRO Adam Teitelman 于 2023 年创立（Trenton Williams 于 2024 年初加入担任销售副总裁），此前筹集了 130 万美元，用于在皮肤科、骨科、女性健康和疼痛医学领域部署定制病历和文档自动化。
直接解决诊所业务流失问题：高峰时段高达 42% 的来电和短信无人接听，且还叠加了后台行政负担，包括打开传真、匹配患者病历、催办事先授权以及来回电话留言。
统一前台语音代理与后台病历自动化
Converse Health 由 CEO Louis Sallerson、CTO Val Zinchenko 和 CRO Adam Teitelman 于 2023 年创立（销售副总裁 Trenton Williams 于 2024 年初加入），筹集了 130 万美元，为皮肤科、骨科、女性健康和疼痛医学领域的独立专科诊所构建 EHR 读/写行政自动化。交易完成后，Sallerson 将加入 Hello Patient，担任后台与专科产品负责人。
此次收购将 Converse Health 的 EHR 读/写引擎直接集成到 Hello Patient 的对话式语音、SMS 和网页聊天基础设施中，将其代理式平台扩展到四个核心后台领域：
自动化转诊与传真接收：
代理会打开传入的数字传真，识别文档类型，在 EHR 中匹配或创建相应的患者记录，并将文档直接归档到员工预期所在的位置。Hello Patient 的外呼代理随后立即通过短信或电话跟进，以安排就诊。
由病历驱动的随访与召回：
系统不做出临床决策，而是读取现有医生病程记录和传入的检验结果，以定位未预约的随访医嘱（例如，要求三个月后复诊的记录），并自动联系以安排逾期患者。
事先授权文书组装：
代理从 EHR 中提取患者临床病史和操作代码，以起草付款方授权请求。系统将准备好的资料包路由给诊所工作人员进行人工审核，代理不会直接提交给付款方。
记录检索与数字注册：
自动化通话后患者注册，满足病历请求，并检索外部诊断影像文件。
对门诊机构的运营影响
Hello Patient——可原生集成到包括 Athenahealth、ModMed 和 eClinicalWorks 在内的门诊 EHR 与诊所管理平台——报告了若干一线基准：
Ortho1 Medical Group（圣地亚哥）：
在 100% 的传入转诊中运行后台接收自动化，将处理时间缩短 50%，并在最初两个月内预约了 190 次转诊就诊（在未增加行政人员的情况下转化了 57% 的响应患者）。
Piedmont Urgent Care（佐治亚州）：
在其患者账单热线部署代理，以零等待时间处理每月超过 20,000 通电话，自主解决约一半的查询，并于 2026 年 6 月停用其账单语音留言队列。
Pulse-MD Urgent Care（纽约）：
在部署代理后的前 30 天内，将呼入电话接听率从 73% 提升至 100%。
跨客户就诊增长：
在其客户群中，由对话式代理管理来电线路后，诊所预约的患者就诊量增加了 27%。
“运营负责人被迫将 AI 强行加装到现有系统上，并一次只为一个任务购买解决方案，这难以管理。诊所希望围绕 AI 代理重新设计其工作流和决策，”Hello Patient 的 CEO 兼创始人 Alex Cohen 表示。“我们的 AI 代理进行真实对话，因此每通电话都能得到接听，患者需求从始至终都得到处理。Converse Health 将同样的自动化带到后台，杂事不再落到员工身上，这样他们就能专注于诊疗，而不是行政任务。”
What You Should Know Hello Patient (Austin, TX) announced that it has acquired Converse Health, an AI workflow automation company built for independent outpatient medical practices.
Founded in 2023 by CEO Louis Sallerson, CTO Val Zinchenko, and CRO Adam Teitelman (with Trenton Williams joining as VP of Sales in early 2024), Converse Health previously raised $1.3 million to deploy custom chart and document automation across dermatology, orthopedics, women’s health, and pain medicine.
Directly addresses practice leakage where up to 42% of inbound calls and texts go unanswered during peak hours, compounded by back-office administrative burdens around opening faxes, matching patient charts, chasing prior authorizations, and playing phone tag.
Unifying Front-Desk Voice Agents with Back-Office Chart Automation
Converse Health was founded in 2023 by CEO Louis Sallerson, CTO Val Zinchenko, and CRO Adam Teitelman (with VP of Sales Trenton Williams joining in early 2024), raising $1.3 million to build EHR read/write administrative automation for independent specialty clinics across dermatology, orthopedics, women’s health, and pain medicine. Following the transaction, Sallerson will join Hello Patient as Head of Back-Office and Specialty Products.
The acquisition integrates Converse Health’s EHR read/write engine directly into Hello Patient’s conversational voice, SMS, and web-chat infrastructure, expanding its agentic platform across four core back-office areas:
Automated Referral & Fax Intake:
Agents open incoming digital faxes, identify document types, match or create corresponding patient records in the EHR, and file documents directly where staff expect them. Hello Patient’s outbound agents then immediately follow up via text or call to schedule the visit.
Chart-Driven Follow-Up & Recall:
Rather than making clinical decisions, the system reads existing physician progress notes and incoming lab results to locate unbooked follow-up orders (e.g., a note requesting a three-month return visit), automatically reaching out to schedule overdue patients.
Prior Authorization Paperwork Assembly:
Agents extract patient clinical history and procedure codes from the EHR to draft payer authorization requests. The system routes the prepared packet to practice staff for human review, and agents do not submit directly to payers.
Records Retrieval & Digital Registration:
Automates post-call patient registration, fulfills medical records requests, and retrieves outside diagnostic imaging files.
Operational Impact Across Outpatient Practices
Hello Patient—which integrates natively across ambulatory EHR and practice management platforms including Athenahealth, ModMed, and eClinicalWorks—reports several frontline benchmarks:
Ortho1 Medical Group (San Diego):
Ran the back-office intake automation across 100% of incoming referrals, cutting processing time by 50% and booking 190 referral visits in its initial two months (converting 57% of responding patients with no added administrative headcount).
Piedmont Urgent Care (Georgia):
Deployed agents on its patient billing line to handle over 20,000 monthly calls with zero hold times, resolving approximately half of all inquiries autonomously and retiring its billing voicemail queue in June 2026.
Pulse-MD Urgent Care (New York):
Lifted inbound call answer rates from 73% to 100% within the first 30 days of agent deployment.
Cross-Client Visit Growth:
Across its client base, practices booked 27% more patient visits with the conversational agent managing incoming lines.
“Operations leaders are being forced to bolt AI onto existing systems and buy solutions one task at a time, which is unmanageable. Practices want to redesign their workflows and decision-making around AI agents,” said Alex Cohen, CEO and founder of Hello Patient. “Our AI agents carry real conversations so every call gets answered and patients’ needs are handled from start to finish. Converse Health brings the same automation to the back office, and the busywork stops landing on staff so they can focus on care instead of administrative tasks.” Reader Interactions