WellSpan Health与Hippocratic AI建立多年期语音AI智能体联合开发合作伙伴关系
WellSpan Health and Hippocratic AI Form Multi-Year Co-Development Partnership for Voice AI Agents
您需要了解的内容WellSpan Health扩大了与Hippocratic AI的多年期合作伙伴关系，从单一用例过渡到覆盖呼入、呼出、门诊和住院环境的平台级部署。
该医疗系统目前运营着“Ana”，一个生成式AI语音智能体，每月处理超过16万通患者电话和7000小时的对话，用于预约管理和数字访问查询。
新的工作流扩展将聚焦于主动式院外护理缺口闭合，从漏检影像预约的外展、出院后随访和慢性病检查开始。
WellSpan将作为主要联合开发合作伙伴，试验临床语音分诊工具，并部署Hippocratic AI Orchestrator，以协助护理团队进行护理计划导航和临床病史协调。
Hippocratic AI正在WellSpan位于宾夕法尼亚州约克市的园区现场嵌入一支由工程、临床和部署专家组成的专职团队，实时联合开发和优化新的AI智能体。
多触点语音智能体与临床编排
从单个用例过渡到系统级部署，该协议将生成式语音AI智能体嵌入WellSpan的呼入、呼出、门诊和住院护理环境。此次扩展将WellSpan的主要AI智能体“Ana”转变为一个编排化的临床参与工具：
呼入与呼出患者访问自动化：
将Ana的能力从处理每月超过16万通呼入电话扩展至执行主动式呼出外展，覆盖漏检影像预约、出院后随访和慢性病监测。
Hippocratic AI Orchestrator集成：
部署一个专门的编排层，综合患者健康史、护理计划目标和护理团队工作流，以指导临床导航。
受监管临床分诊联合开发：
WellSpan临床医生将联合开发和测试受监管的语音AI工具，旨在协助护理团队进行临床分诊和护理协调任务。
现场联合开发中心：
Hippocratic AI
正在WellSpan位于宾夕法尼亚州约克市的园区直接部署一支由工程师、临床医生和实施专家组成的嵌入式专职团队，进行实时迭代部署。
“在WellSpan，我们一直有意打造这一基础，以便创新安全推进、增强临床卓越性并赢得信任，”WellSpan Health总裁兼首席执行官Roxanna Gapstur博士（哲学博士，注册护士）表示。“我们与Hippocratic AI的扩展合作是对护理未来的投资——这一未来将扩大可及性、支持我们的护理团队并创造更个性化的体验。”WellSpan通过在其约克校区嵌入Hippocratic AI现场工程团队，建立了一种将供应商技术与一线临床治理联系起来的联合开发模式。此外，证明一个语音智能体能够扩展到管理每月16万通电话，同时扩展到受监管的临床分诊领域，为医疗系统数字访问转型树立了明确基准。
What You Should Know WellSpan Health expanded its multi-year partnership with Hippocratic AI, transitioning from single use cases to a platform-wide deployment across inbound, outbound, ambulatory, and inpatient settings.
The health system currently operates “Ana,” a generative AI voice agent handling over 160,000 monthly patient calls and 7,000 conversational hours for appointment management and digital access queries.
New workflow expansions will focus on proactive outbound care gap closures, starting with outreach for missed imaging appointments, post-discharge follow-ups, and chronic disease check-ins.
WellSpan will serve as a primary co-development partner to trial clinical voice triage tools and deploy the Hippocratic AI Orchestrator to assist care teams with care plan navigation and clinical history coordination.
Hippocratic AI is embedding a dedicated team of engineering, clinical, and deployment specialists onsite at WellSpan’s York, Pennsylvania campus to co-develop and refine new AI agents in real time.
Multi-Touchpoint Voice Agents and Clinical Orchestration
Transitioning from individual use cases to system-wide deployment, the agreement embeds generative voice AI agents across WellSpan’s inbound, outbound, ambulatory, and inpatient care settings. The expansion transforms WellSpan’s primary AI agent, “Ana,” into an orchestrated clinical engagement tool:
Inbound & Outbound Patient Access Automation:
Expands Ana beyond handling 160,000+ monthly inbound calls to executing proactive outbound outreach for missed imaging appointments, post-discharge follow-ups, and chronic disease monitoring.
Hippocratic AI Orchestrator Integration:
Deploys a specialized orchestration layer that synthesizes patient health history, care plan objectives, and care team workflows to guide clinical navigation.
Regulated Clinical Triage Co-Development:
WellSpan clinicians will co-develop and test regulated voice AI tools designed to assist care teams with clinical triage and care coordination tasks.
Onsite Co-Development Center:
Hippocratic AI
is deploying a dedicated, embedded team of engineers, clinicians, and implementation specialists directly at WellSpan’s York, Pennsylvania campus for real-time iterative deployment.
“At WellSpan, we’ve been intentional about creating this foundation, so innovation advances safely, strengthens clinical excellence and earns trust,” stated Roxanna Gapstur, Ph.D., R.N., president and CEO of WellSpan Health. “Our expanded partnership with Hippocratic AI is an investment in the future of care — one that expands access, supports our care teams and creates a more personalized experience.” WellSpan establishes a co-development model that bridges vendor technology with frontline clinical governance by embedding an onsite Hippocratic AI engineering team at its York campus. Furthermore, proving that a voice agent can scale to manage 160,000 monthly calls while expanding into regulated clinical triage creates a clear benchmark for health system digital access transformations.
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